Data Protection

Our expertise is one of the keys to keeping our customers satisfied – we know what we're doing, and we share that know-how to help our customers all around the world.

With a DENIOS product, our customers can rest assured that they are safe. Right from the design and production stages, we take into account all the relevant laws, standards and required certifications. Our range of services makes it easy for our customers to ensure that they and their employees remain safe in the long term and to reduce the risk of accidents that could cause personal injury or damage to property. We see ourselves as a true partner, providing a comprehensive and worry-free service. And we take this role seriously. Our customers receive reminders when regular maintenance is due, and we carry out the required work reliably, leaving DENIOS customers free to concentrate on their actual business.

However, even with the benefits regular maintenance can have on a hazardous materials store's lifecycle, there comes a time when repairs are no longer financially viable. When that time comes, the owner needs to work our how best to dispose of their old system in an efficient and appropriate way. In some of Germany's federal states, this process is subject to strictly regulated constraints and can be very cost-intensive and time-consuming to organise. As the final piece in our comprehensive service programme, DENIOS now offers collection and disposal of hazardous materials stores in accordance with the legal regulations. The new service includes professional dismantling and removal of the system from the customer's site using a flatbed truck. Once this is done, DENIOS ensures the system is dismantled in a professional and environmentally-compatible manner, checking each of the individual parts to determine the available recycling options. This allows us to refurbish and re-use intact components such as fire protection panels. Pollutant materials are taken away for proper disposal. This service gives DENIOS full control over their costs while keeping the time spent on organisation to a minimum.

In addition to this, we always keep up to date on the latest developments. Thanks to our many years of experience in the field of hazardous substance safety and working with professional safety equipment, we can offer our customers valuable services in areas such as fire protection for lithium-ion batteries. While there is currently no uniform legal regulation on damage prevention for these components, safety measures nevertheless need to be taken in order to prevent and limit damage and to ensure insurance coverage. We offer a comprehensive range of special services for safe storage, charging, testing and transport.

Customer satisfaction is a core part of our strategy at DENIOS. As such, we see our customer satisfaction levels as an important indicator for our long-term customer loyalty. Our Quality Management team measure and evaluate this every month, along with many other KPIs. As a direct form of customer feedback on our daily business, satisfaction levels reflect the ratio of orders to complaints and returns. We divide our returns into three categories: mechanical, internal and delivery-related. Delivery punctuality is also taken into account. As shown in the table below, we were able to increase our customer satisfaction levels further during the 22/23 reporting period.

The companies in the DENIOS Group always treat personal data as confidential. DENIOS fulfils its duties regarding the protection of this data in accordance with the applicable legal requirements. Internal Data Protection Coordinators and externally appointed Data Protection Officers and Information Security Officers shape the way we handle personal data in line with the law and help to define which programs we use to process it. They also help to further develop our company-specific data protection and backup measures, and provide advice to the rest of our team. In 2020, we switched to a local, external Data Protection Officer, with whom we worked to revise our data processing contracts in order to ensure that our customers' and partners' data is as secure as possible. In addition to this, we also provided employee training, drew up declarations of commitment for our employees and revised our index of data processing activities during the reporting period. In 2023, an external Information Security Officer was appointed to review data security within the company and coordinate escalations in the event of cyber attacks or phishing emails. During this period, the data protection management system was incorporated into the quality management system within the company. Some of this work will continue into the next reporting period.

In 2022 and 2023, we only received isolated complaints from customers asking us to delete their email addresses from our newsletter lists. We were able to resolve all these complaints amicably. In addition to this, we were not involved in any legal proceedings and did not have to pay any fines. Each of our individual employees also has the right to view and access their data, lodge a complaint about our data processing, receive notifications regarding their data or have their data rectified or erased.